Privacy Policy

Privacy Policy

 This Privacy Policy (together with the Terms and Conditions, Conditions of Sale, Cookie Policy and any other documents we refer to in this policy or those Terms) explains how we, Nicoventures Trading Limited, may collect, use and share your personal information when visiting (‘Website’) or if you sign up to receive email communications from us.

We are committed to protecting and respecting your privacy.  Please read the following carefully.


Please refer to our Cookie Policy below if you would like detailed information on the types of cookies we use on the Website, the purposes for which we use each cookie, how you can disable and enable the use of certain cookies and the consequences of doing so.

If you have any queries or concerns regarding this Privacy Policy, please contact us at

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.


What information do we collect about you

We collect and process the following data about you (‘your information’):

We are aware that your information may be confidential and we will protect the confidentiality of your information in accordance with our normal procedures and legal requirements.

We also automatically collect information about how visitors use our Website by using cookies and similar technology. To learn more about how we use cookies please see our Cookie Policy.

You are not required to provide us with any information, but if you do not provide certain key information, we may not be able to provide you with all of our products and services. For example, if you do not provide us with information to enable us to verify your age, we may be unable to transact with you. See further below.

Verifying your age

As this Website relates to vaping and vaping products, we must make sure that users paying by debit card only are verified on the Website and are aged 18 years or over. Failing age verification will mean you cannot complete a purchase.

In order to enable us to do this we will require certain information about you. This will then be passed to our service provider (GB Group plc) who will check it against public sources of information to deliver confirmation, usually in real time.

In order to verify your identity, we may also require you to provide demographic information (such as gender and birth date) and additional personally identifiable information which may be used by GB Group Plc to verify your details and may include;

This information is checked against secure independent data sources, such as the electoral roll, in order to help verify identity.

The verification process may include disclosing your information to third party data providers including credit reference agencies. The data providers may check the details supplied against any particulars on any database (public or otherwise) to which they have access.

Any verification check with a credit reference agency will be registered as an ‘unrecorded enquiry’ on your credit report. An unrecorded enquiry means that the search was not made for lending purposes and it is only included on your credit report so that you know the search was made. It is not visible to lenders so it does not affect your credit rating or score when you apply for credit. As part of this process, we will not receive any additional information from the credit reference agency about you.

In some cases, we may need to ask for further information in order to verify your age. If this is necessary, we will contact you to explain why.

What we do with information we collect about you

Use of information

We use your information in the following ways:

We may monitor your use of the Website and record your email address and/or IP address, operating system and browser type, for system administration and to report aggregate information to our advertising partners.  The information we report to our partners is statistical information about our users’ browsing actions and patterns which does not identify any individual.

We collect non-personal aggregated statistics data about visitors to the Website and sales and traffic patterns. Just to be clear, this information does not identify users in any personal capacity and we do not use this information to build profiles on individual users: it just contains generalised information about the users of the Website.

We only keep your information for as long as is necessary. Details of your visits to the Website and the resources that you access are generally kept for [365 days]. Transactional data is kept for 7 years.  After that time, we may aggregate the data and retain it for analytical purposes.


If you are an existing customer or if you have made a sales enquiry, we may contact you by email / telephone / post with information about products and services which are similar to those we previously provided to you, unless you have indicated that you do not want to hear from us.

Otherwise, we may contact you by email / telephone / post only if you consent.

Where appropriate and with your consent, we may also pass your information to other organisations who may contact you to provide marketing information about their products and services by email / telephone / post.

If you do not want us to use your information in this way, please tick the relevant boxes during the order process when we collect your information.  You may ask us at any time not to use your information for marketing purposes by contacting us at

Sharing your information

With whom do we share your information? We may share your information with other organisations:

We may share the non-personal aggregated statistics data about visitors to the Website with third parties.

We may also share your information with selected third parties for the purposes of credit card clearance/credit reference/order fulfilment/delivery/data analysis/customer support/storage services.

We may pass your email address to selected third parties (as described above under the heading of ‘Marketing’) provided that you have explicitly consented to this when we take your order.

We do not send any personal information that we collect about you on the Website to any social media sites that you link to your account, e.g. Facebook, nor do we share that information with such sites.  We do not collect any personal information about you from those sites.

If you pay for a product over this Website, we use Worldpay to process your payment. Worldpay operates a secure server to process your payment details. They encrypt your credit or debit card information and authorise payment directly. This means that your credit card or debit card details are never revealed to us. Please read the Worldpay privacy policy to see what security measures they have in place and how they treat your information.

What is our legal basis for using your information

There are different legal bases that we rely on to use your personal information, namely:

Automated decision-making

We may make automated decisions about you based on your personal information in the following circumstances:


Where do we store our information about you


All your information is stored on our secure servers.  Any payment transactions will be stored on Worldpay hosting services.  Any actions you perform on the Website which are related to your account will be encrypted.  If you have a username, password or other login details which enable you to access certain parts of the Website, you must not allow any other person to use them and must treat them as confidential.  If you believe or suspect that someone else knows your login details you must contact us at as soon as possible. Please also see our Conditions of Sale.

Unfortunately, the transmission of information via the Internet is not completely secure.  Although we will apply our normal procedures and comply with legal requirements to protect your information, we cannot guarantee the security of your information transmitted to the Website and any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

The Website may from time to time contain links to and from other websites.  If you follow a link to any of those sites, please note that those sites ought to have their own privacy policies and that we do not accept any responsibility or liability for those sites or for their privacy policies.  Please check those privacy policies before you submit your information to those sites. 

Where do we transfer your information?

We may transfer your information to, or store it in, countries located outside the European Economic Area (‘EEA’) which do not have as developed data protection laws.  It may also be processed by staff at our affiliates, suppliers, agents or appointed representatives’ offices overseas.

If your information is transferred overseas, we will put in place adequate mechanisms, such as contractual safeguards, in order to protect it. You can ask to see these by contacting us using the contact details below.

Your rights

You can access and update certain parts of your personal information by logging into your account.

Consistent with legal requirements and limitations, you can also ask us:

Please note that we may require additional information from you in order to honor your requests.

If you would like to discuss or exercise such rights, send us an email at

You can unsubscribe or opt-out of receiving marketing communications from us by clicking the “Unsubscribe” link at the bottom of an automatic email.

You also have the right to ask us not to process your information (or pass your information to other companies or organisations) for marketing purposes.  You can tick the appropriate box on the forms when we collect your information or later at any time by contacting us at

If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office


We may make changes to this Privacy Policy at any time by sending you an email with the modified terms or by posting a copy of them on the Website.  Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on the Website, whichever is the earlier.

How to contact us

If you wish to contact us with any queries or concerns, please see our Contact Us page or email us at or write to us via post at:

Customer Services

Nicoventures Trading Ltd

One Eton Street

Richmond Upon Thames